cole baker review about company D&D Roofing and Sheet Metal, Inc.

If i could give 0 stars i would. This is to notify everyone that D&D roofing do not practice good business ethics; They not only called me a liar (as the customer) but they also did not keep their word in regards to a warranty. I had them perform work on a building they were here for 30 min patched a screw hole and sent an invoice for over $700. Less than 30 days later, it was still leaking from the exact same spot. I called the office and asked if it was still under warranty? The girl who I spoke with said that if it is the same leak then it is covered. The technician showed up and I once again confirmed with him that the work performed would be covered under warranty, he specifically said to me that we would not be charged for this visit because it was covered. So they climb on the roof and work for about 40 min and say they made a repair in the membrane and send me a second invoice for over $400 so we are being charged over $1100 for the same leak and 1 hr 10 min of work . When I called them back and asked why we were being charged the second time, she said they made repairs to 2 different spots of the building even though it’s the same leak and I said I asked you and the tech if it was covered and you both said it was and she said that she talked to the tech and he “never said anything like that”. The leak should have been fixed on the first visit and was not, so they are charging twice because they did not properly fix the leak the first time. Not only did they call me a liar but they will take your money if they have to come back for the same leak that they were supposed to repair. So if you have them as a vendor please do yourself a favor and remove them. We have made several recommendations to all of the properties within our company and are removing them from our preferred vendor list. In fact, when we told the girl who works for this company that we would pay the invoices but they would be LOSING our business, her reply was “that’s okay” and did not seem to care, seems like they don’t really want the business anyway. Very disappointing