Joleen Rupe-Hueftle review about company Drey Roofing

My experience with Drey left a lot to be desired. Contacted them twice in September to get an estimate for some storm damage. Needing to reach out a second time just to get a response should have been my first clue in regards to the level of service I would receive. It is now January and I can finally say we're finished with the project, 4 long months later. I never did receive an estimate for the damages. As a matter of fact I never received any paperwork from Drey until the final invoice. On that invoice, nothing was itemized out - there was just simply a total due with no numerical explanation of how they arrived to that number. Additionally, most all communication was one-sided and had to be started on my end. I had to continuously remind my sales rep what all still needed done per my insurance estimate. My rep arrived at my house to remove my window screens and didn't know how. When his 'window' guy came to put them back in, he shared that he really didn't know how either and I ended up helping him put them all in. To keep this relatively short - overall, in my experience I felt like I was being bamboozled, to put it nicely. I didn't feel as though I was receiving honest/truthful or timely communication at any point. It was evident that customer service isn't a priority at Drey. Moving forward, I won't be utilizing their services and wouldn't recommend them to others.