Clint Schroer review about company Horn Brothers Roofing

I moved into a house with a new roof they put on that needed the gutters replaced as the old owner didn't have that done. Sadly after 10+ calls with no timeline for responses on estimates and countless emails (which would have caused a low rating by itself), the guys came early without telling me and I wasn't prepared with my other contractor that was coming the following week to install the gutters. After many conversations they did come so that I got gutters on after a few days, but everything about the process and getting it done was a pain. I went with them as I wanted to keep the warranty on the roof and the product is great, but I felt like I should have clocked my hours as it was a job just to get the job contracted and guys out. Also, I talked to the owner, who is not a Horn Brother, so not sure where that comes from. Update - they came and helped after last service. That service was 5 stars and updating from 1 to 3