PTD review about company Olde Towne Remodeling & Restoration

If I could give them less than 1 star I would. I've been calling them for almost a month and have not been able to get a hold of anybody. There answering machine says they check messages frequently which is obviously b.s. b/c I've left multiple messages the past 2 or 3 weeks and have not gotten a call back. They have terrible customer service. I got 4 windows installed by them with the intention of getting the rest of my windows replaced next year, I will definately be calling somebody differently. They offer a warranty but I have no clue how people are supposed to get a hold of them if something is actually wrong with the window and it needs to be replaced or fixed immediately.