Jason Graham review about company Heartland Roofing & Exteriors

Don't use for chimney repair! I had the repair scheduled and had confirmed work being done with Heartland(chimney repair they sub out). Everything seemed fine at that point, and I felt good about the fact they were going to do a thorough job redoing the tart and not just a quick patch job. Then a guy shows up and doesn't exactly give the impression that he knows what he's supposed to do or at least could not confirm with me what work was being done so I asked if he could double check and make sure he knows what all was needing to be done before starting. So I contacted Heartland and left a message/text with my concern. Then all of a sudden Heartland says the subcontractor wants to back out of the job. Seems a little fishy that they were willing to drop a job because of confirming work to be done, but thankfully I may have avoided being taken advantage of, having inferior work done or not having some of the work done at all. I feel like I dodged a bullet on this one. I don't think this should reflect poorly on Heartland necessarily, but just be warned that projects that are not they're expertise may be subcontracted out which I'm totally fine with and normally not a problem, but this can introduce issues into the process if that subcontractor is not on the same page. Call me crazy, but if I'm dropping a large sum of my hard-earned money on a project I just think the person that's doing the work should know what work was agreed to being done. It's a shame it's so hard to find good communication, honesty and accountability in the service industry.