Chris Ruozzo review about company Sears Heating and Air Conditioning

The initial sales visit seemed promising. After getting our hopes up, we are starting to realize we were wrong. The sales rep told us that the whole project would be completed within a 10 day window. After a month, it is still not complete. We were told that soft close hinges and rollers were included as standard. This is incorrect. After a week of trying to follow up to get the issue resolved, they finally agreed to put the hardware we were sold in. We are still waiting on new drawers and rollers, and after 2 weeks they still do not have a date when they will be available. We were told that Sears would coordinate everything, which is why we used them. WRONG. I have had to follow up so much with the sales rep and project manager I feel like I am the general contractor on the project. The contractors they used were good, and nothing bad can be said about their work. If you are not interested in a lifetime warranty, I would not use them.