scott lewin review about company Nastar Roofing Inc

This company has very poor communication and customer service. I am in the process of having my roof replaced by them and they have been very delayed in when I was informed my roof would be started. After the dry-in was done I had leaks which they were slow to address. The first attempt I was not contacted before the person was going to my home so I am not sure how they expected to resolve it without knowing the locations. I have been constantly told that I need to speak with Billie regarding my roof because I chose to get a metal roof. She is never in the office when I call and does not return calls. Now they have "completed" the roof however they installed the incorrect roof vents and the metal roof was not installed properly. Some screws are not installed all the way while others are too much. The metal crimped areas are not evenly done leaving gaps all around my home. The boot around my power mast in no way looks like it was professionally installed. It is twisted and "secured" with a tie wrap. Much of the metal on the edges looks uneven and bent. This does not look in any way like it is a quality job having been done. There are also pallets that were left in my driveway. I would be embarrassed if I owned or worked for this company to put a job out like this and make what seems to be no attempt at correcting the poor installation. I have made numerous calls to the office to try and get this addressed as well as emailing Ralf. Ralf was very responsive and followed up the next day only he forwarded my concern over to Billie and let me know that I should hear from her by the end of the week. Not surprising I heard nothing. At this point I do not see them making well in resolving the issues I have and would not recommend anyone else doing business with them if you want a quality roof. I welcome them to just complete my roof appropriately.