rocco jibraltar review about company K-Guard Cleveland

the initial installation process was seamless and performed very professionally. some time later, i needed to have my house re-roofed and that's where the difficulties began. somehow, the roof on the dormer at the back of my house does not match up with the k-guard gutters. there is now a gap between the gutter and the roof, and i have a solid drip line running the entire width of my house, about one foot from the foundation. someone from k-guard came out and looked at it and said that it was the roofers' fault. i'm not quite sure why, nor how it can be fixed, but the back gutter is not performing its job and the dripping is causing a line to form in the dirt, below. a year or so after that, i had to have the roof replaced on the front of my house and this time, k-guard workers came out and removed the gutters before, and re-installed them after the roofing job was completed. this removal and re-installation cost $400 for about 40 feet of gutters. this time, there does not seem to be a similar problem with any leakage. one thing that i noted on the original installation was that k-guard installed a little, metal dam at the bottom of a valley formed by the intersection of my roof and a gable. they said it was to prevent over-spill because the large amount of water which would be gathering in the valley and running down would be more than the k-guard system can handle. unfortunately, this dam also caused a backup of leaves in the valley. when the k-guard salesman came out to check out the job before the front roof could be started, i mentioned this to him and asked that the dam *not* be replaced, when the gutters were put back up. he advised against it, but said it was fine, and that's what the workers did, when they re-installed the gutters. overall, the gutters seem to do an adequate job of collecting rainwater, but i only gave them 3 stars because of the problem with the gutter on the back of the house and how it's letting rainwater dig a little trench in the ground.