paolo cugliari review about company City Wide Roofing

Have been trying to get in touch with the GM for a week to no avail. My elderly parents were promised work would be done, it hasn't happened. 3 days have gone by without a phone call stating as to why nobody has shown up to the house. How can you make promises and guarantees without following through? Especially when there is a leak in the roof and it's constantly raining? Not very professional at all.