Jeanine King review about company Brad Smith Roofing

I cannot explain how disappointed I am with the process to get an "estimate" with this company. The VP of the company came to my home on July 5th and Literally just just my "ESTIMATE" over last night! I must share with you that I called the company 3 TIMES asking where my estimate was and never received even a small amount of communication indicating a back up in work which I could have respected. Now that I have my "estimate".... it is completely GENERIC and even states that he used only the satellite drawing from the internet to come up with my "estimate". My understanding is that when you have people come to your home and spend precious time (both yours and theirs) taking measurements and looking things over is for the purpose of having a semi-accurate estimate of what the financial requirement will be. What I got was "it will be around $10,00" ..... "we could end up spending another $20,000 to $30,000 give of take".....and my personal favorite.... "potential for another $10,000 to put up scaffolding"...... HOW IS THIS AN ESTIMATE? I knew all of that (except the scaffolding part) by doing a quick google search. An estimate in the construction world is supposed to be like a "proposal" which leads to a contract/sale, so I thought! Clearly, these guys did not want to work on my house... but just say that! Additionally, where is the customer service? this is a very disappointing "estimate" experience.