Debra Reiner review about company Quality Seamless Gutters of Montana, Inc.

I was given an estimate for 2.5 hours @$120 an hour totaling $300 (to rehang my existing gutters). The job was completed in 1 hour 20 minutes which should be around $180. I spoke with the installer after the work was finished and asked him if it would be less since they finished quicker than the est time. He replied they charge a minimum of 2.5 hours.. There was nothing in the contract which stated they were charging on a minimum of 2.5 hours. I called and spoke with the owner Robert to clarify their rates since it took less than estimated. Robert got VERY defensive and told me they charge $120 per serviceman (which the installer said minimum 2.5 hours). He went on to say that he replaced all my brackets and didn't charge me for them to justify that he could have charged me more. I told him he needs to have that put on the contract to avoid any potential confusion or legalities. Overall the work completed seems to be of good quality (hasn't rained yet). However, they do not charge hourly, they charge per person working on your gutters, which is NOT in the contract, and there are discrepancies in the way they charge.. They clearly must need the money ...be cautious!