DeAnna Lagasse review about company Bill Hamilton Roofing Inc

I paid Bill Hamilton Roofing $20,300 for a new IB roof on my duplex. It was to incorporate a slight slope on the otherwise flat roof. When the rains came last February I could see a large pond had formed in one area where no slope had been installed. Bill did not answer phone calls, or letters written to address the problem. After I sent a demand letter he came and inspected the work (eight months after my initial letter.) He agreed to fix the problem at no cost. He said he'd put it at the top of his work list. He was very courteous. Then nothing happened. That was in October 2014. It is now late December 2014. Again I don't get answers to phone calls. More importantly Bill has not kept his word. There is a large pond on top of my roof. "It won't leak," he assures me. But he agrees that if a small hole appears, that entire pond will empty into the ceilings...