Jeremy review about company Power Home Remodeling

Not sure how great their workmanship actually is but the customer service so far has been terrible. I am the project director for a real estate company. Our company owns a lot of rental homes. We scheduled an appointment for an estimate this morning at 10am. After no one showed up by 10:30 I left for another appointment I had at 11. I received a call a little after 10:30 letting me know someone would be there by 10:48. I told them I already left and couldn't make it. The guy then proceeded to tell me that he couldn't reschedule until the actual owner of the home was there with me even though I'm the one that decides what contractors we hire. It's like he was doing everything he could to not earn our business. Not a great way to get customers. Update to owner's response: I think their response is total BS. The appointment that they were almost an hour late for on Friday was not scheduled with the owner of our company and myself, it was only scheduled with one of us. This is simply just a sales tactic to avoid an objection from the owner saying they need to talk to their spouse or business partner first before making a decision. I made it clear no decision would be made the day of the appointment and that the owner was out of town for a week. The work needed to be done asap. Luckily we found a company that was on time for their appointment and understood our situation. Please don't make excuses for your mistakes.