Ben & Paige Morhardt review about company Southwestern Roofing TM

4 weeks ago, I called Southwestern Roofing, for a minor shingle repair. I was referred to a man named Gary, who was the overseer of our homes roof installation, 17 yrs ago. We were not the owners then, but the owners recommended this company. I scheduled an appointment that day to have Gary come take a look at the roof that week. He was a no show. So, I called him to find out when he'd be able to come, since he missed his appointment. We scheduled something for the next week. No show, again. He had come down with something. And, apparently was too sick to call or have someone in the main office call to let me know. So, we rescheduled again for the following week (Tuesday). Of course, he didn't show then either, nor did he call, but he came by on Wednesday, unannounced. He took a look at our broken shingles and said he would have his guy check the whole roof while he was at it. Great! A couple days later, his guy showed up, and could barely understand English. I showed him the broken shingle and he replaced it and also sealed the vents for us. His 2 tubes of sealant were left in our front yard for us to pick up. Plus, the shingles he replaced were the wrong color. Our roof is brown and he put gray shingles on... I called Gary immediately. His response was that he would call his guy and then call me back. Did he call me back? Of course not. I called him the next day. And of course, ready with another excuse, he didn't call me back because he had plumbing issues that night. Fine. Whatever. At this point, I feel like such an idiot for even allowing this company to do such a small job, it makes my stomach hurt. Fortunately, our HOA is being quite understanding and patient, while I patiently wait for Southwestern Roofing, to fix the wrong colored shingles. I have also spoken with the owner of this company, Vincent Place. His response to all of this was... I am sorry, there's really nothing more that I can do, Gary said he'd be out tomorrow to fix it. Click. Yes, he hung up on me. I can't imagine hiring this company to do anything for me or my house EVER again. And that's unfortunate, because in 3 years we will need a new roof and they will not get our business. I don't want to hire a company that I have to continue following up with and cleaning up after. My husband could have bought a box of shingles from Lowes for $50 and repaired this himself, but he is overseas, and I wanted to do something nice for him, so that when he comes home, these small tedious tasks around the house are finished. Today is October 10th.... We will see if the roofer comes out tomorrow.