stacyajones1 review about company Best Choice Roofing

I've worked for BCR on and off for 5+ years. I've experienced highs and lows. The highs have come from helping customers get what they deserve from their insurance company and having a job well done by experienced crews while being over watched by experienced staff. The lows have come from watching inexperienced sales and claim representatives attempt to explain payments and process to niave customers that have not had experience with insurance claims. Dealing with homeowners insurance varies depending on the company and the mood of the personel of the insurance rep that comes to the site that day. BCR has the utmost intentions to assist its customers regarding their claim and issues. What gets lost is the understanding that there are somethings that insurance companies WILL NOT cover. Often those items are decking and the overall coverage of the replacement costs for the roof. A lot of times there is confusion regarding a customer's DEDUCTIBLE. It is a fact that 98% of the insured population does not understand that an INSURANCE DEDUCTIBLE IS THE RESPONSIBILITY OF THE HOMEOWNER. This leads to confusion, disgruntled customers, and frustrated collections personnel. Fortunately BCR is respectable, honest, and transparent to a fault. They do partner with local roofers to complete projects and they oversee that work is done in accordance with standard practices and codes. Are they perfect? HELL NO! Will they respond and resolve issues? HELL YEAH!!!