Bethany Kouzmanoff review about company Cramer Siding & Window

I recently purchased gutters and had them installed at my home by Cramer. I feel better communication between the different departments within Cramer as well as with the customers directly would go a long way to providing better overall customer service. My husband and I were pleased with the initial appointment. We got quotes from 2 other places and this was the best price and value. However, there was a significant lack of communication throughout the process. They had quoted us 6-8 weeks, but I had to contact the salesman at the 8 week point to ask how much longer. Not only did I have to reach out to him, but when he told me he'd be in touch the following day, he had forgotten and I, again, had to reach out to him for an update. When the appointment was scheduled, I asked Cramer approximately what time the workers would arrive at my house so that I could let my husband know since he was going to be home. I was advised I was first on the list and they would likely be there around 8am. At 9:30am, I still hadn't heard from anyone so I had to call Cramer. I was told that they should have been to my house and finished by now and that they'd have to contact them and get back to me. A half an hour later, I was called back and advised they'd gone to the second home on the list first instead of mine and that they were on their way to my home shortly. When the men arrived at my home, they knocked on the door and greeted my husband. However, when they were done, they did not knock on the door again or let my husband know in any way that they were finished. They just left. Had he had any concerns or issues with their work, my husband would not have been able to express it to them because they left without any further contact. I'm not saying that I would never do business with Cramer again. As far as I can tell so far, I was given a good price, a quality product, and the workmanship appears to be sound. I also like that Cramer offers discounts for returning customers. However, if I give Cramer another opportunity with a project at my home, I will expect better overall communication and customer service throughout or I likely won't continue working with them in the future.