Alana Brennan review about company T.MORRELL GUTTERS AND ROOFING

Currently, I give Tom and his team a rating of 1 star. Tom and his guys installed a scupper and downspout on our house back in June 2017. We paid the deposit on time and the final payment on time. The scupper that was installed is not large enough to deal with the water runoff from the roof. Since the end of July, when I was finally back in the country to see the work and hear my neighbors concerns, I have been calling and messaging Tom on a daily basis to come fix the current situation. For the last 3 weeks I have been told they would deal with it. Someone showed up the week August 21st to look at the problem and said they would be out the week of August 28th to fix it. I messaged and called Tom every day that week to find out when his team would be there so that I could oversee the work and he has never called me back. I am very disappointed and I hope this can be remedied this week. I will update this review if I get a response and the problem fixed. Tom and his team may be the type of contractors that do the job quickly, but if you have issues getting them back to fix them is a problem after you have paid them in full. Giving a client a 5 year warranty on work doesn't matter if there intention is to never return when there are issues.