Jason Marchetti review about company Boston Solar

The original design of the solar panels seemed solid. The sales team did a good job explaining the science involved and the numbers that the project would be a good investment. I wanted to be home during the install but the office called me a few times during the early spring and asked if they could come while I was at work. I reluctantly agreed which was a mistake. Over the course of the process, the installers ran into issues with one of the roofs. Not a big problem, but it took weeks for the company to give me an alternative design which included running beams through my living room. I should mention that the company did several core tests of the roofs before installing so we shouldn't had this problem in the first place. And meanwhile, I had almost twenty 4-inch screws hanging through my ceiling of my living room for over a month. I got tired of looking at them so I repaired the ceiling myself. And I also cut trees down on the side of the home which was supposed to have solar panels. Yikes. After someone with common sense decided the revised plan wasn't a good idea either, I had no choice but to sign a contract for a smaller system because 80% of the panels were already installed (but not functioning). This sounded decent but the roofer and plumber came on different days wasting more time. My electrical upgrade was fishy, I was told I needed a new closet for my panel because it didn't meet new codes so I sprung for it. No closet. My electrical panel looks exactly the same as it did before. The final design was to shift the existing panels on the roofs to fit as many as possible without using the one they deemed not structurally sufficient. This was a good idea, but now I have even more holes in my roof that are patched. Customer service misled me at several turns. The plumber was supposed to complete his work on a particular day, but he left after 10 minutes and said he was just here for an estimate. After the construction, I was told the electrical inspector was contacted and the office was scheduling an inspection. When I called myself a week later, the inspector said that was a lie. I had to take several days out of work to keep the project remotely on schedule. This project took much longer than expected and I missed out on producing months of summer energy. Now, I have a smaller system, patched roof, fewer trees and yet no apology from anyone in management. If you ask the company, I was very flexible with the construction and repairs to the home. I have never left a bad review for anyone before on Angie's List or Google. I even contacted the Better Business Bureau.