Polly A Pong, General Manager Tru G. Wilhelm, Inc. review about company Professional Roofing Services
We hired this company in October 2014 to repair a commercial roof for a 15,000+sf building. Since then the roof has continued to leak multiple times. After reaching pretty extreme frustration, I emailed the president of the company. To his credit, he responded promptly and promised to address the continuous leak problem. After that, things went south. The employee who was assigned to communicate with me failed to do so. I had to email and call to ask what the progress was and finally received photos of the repairs. I asked for a roof maintenance proposal which was never forthcoming. Another leak has occurred today inconveniencing a tenant and costing money in damaged ceiling tiles and possibly light fixtures. Upon calling their office, I spoke to an employee who sounded like he/she was about as enthusiastic as someone about to be marched off a tall building. This person couldn't assure me that I would get a response today. I will be interviewing new roofing companies.
Their new database seems to have helped response time and accuracy of estimates.
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