
- Country: USA
- State: Arizona
- City: Glendale
- Address: 5537 N 59th Ave, Glendale, AZ 85301, USA
- Monday: 7:00 AM – 4:00 PM
- Tuesday: 7:00 AM – 4:00 PM
- Wednesday: 7:00 AM – 4:00 PM
- Thursday: 7:00 AM – 4:00 PM
- Friday: 7:00 AM – 4:00 PM
- Saturday: Closed
- Sunday: Closed
The greatest crew known to man. Houses? No problem! Schools? Professional and done right! You need a mountain roofed? Call no one else. We got this! We will roof the moon if you need it!
They just finished working on our roof and gutters. We ran into a small snag but they never wavered on doing what was right. Good company !
Excellent customer service. I, admittedly, was a very picky customer and wanted everything done perfectly. They were extremely receptive, responsive, and friendly to my requests, everyone down from the service manager to the technicians that came out to do the work.
It's unfortunate that I received very poor customer service from JBS. I called to get a quote for a gutter installation which was scheduled at 2pm. I received an email confirmation. The day of the quote, Gary showed up at the house 3 hours early for the appointment. He was incredibly rude and abrupt when I answered the door. He informed me that he called and left a message that the appointment either needed to be moved up or rescheduled. I had been in meetings all day and was not able to call him back. I informed him that I could not meet with him because I was currently in a meeting (telephonic). He made it very clear that he was not coming back at 2pm and needed access to my backyard to give me a quote. I called the General Manager and left a message in order to speak to her about this situation and never received a call back. Honestly, no one deserves to be treated the way Gary was talking to me and no one should do business with a company that doesn't value customer service. Update (1/25/19) - I received a call from Valorie after placing my review. She scheduled Peter to come out the following week to provide me with an estimate. He showed up on-time, did an excellent job answering my questions, providing me with some important information, and left me with a quote in hand. Although the quote was higher than another I had received, I was still pleased with the service I received during Peter's visit. I'll update the review again if we wind up hiring JBS.
Can't say enough good about them. They helped me work through all the insurance paperwork and did an excellent job! They stand behind their work and even offered to check the roof after any other work we have with painting etc...