I called this company and left 3 messages with a live person requesting a callback. They originally installed a commercial roof for my employer on a new building less than 5 years ago. We had a small leak, and I thought who better to hire than the original contractor? I wasn't looking for warranty or anything free. Just wanted to give them the chance to do the service call. They never returned my call. Don't waste your time calling them. I called Baker Roofing out of Raleigh and they were out the next day and took care of us. Shame that these guys don't even respect someone who already did business and spent money with them.