- Country: USA
- State: Washington
- City: Tacoma
- Address: 5620 S Adams St, Tacoma, WA 98409, USA
- Monday: 7:00 AM – 4:30 PM
- Tuesday: 7:00 AM – 4:30 PM
- Wednesday: 7:00 AM – 4:30 PM
- Thursday: 7:00 AM – 4:30 PM
- Friday: 7:00 AM – 4:30 PM
- Saturday: Closed
- Sunday: Closed
Buyer beware! If I could I would give the Roof Doctor a "0". About 7 years ago we had the Roof Doctor of Tacoma replace our roof and add a ridge vent on our 1 1/2 story, 29 year old home in Gig Harbor, WA. About a year ago we noticed mold in our attics. We contacted the Tacoma office of the Roof Doctor and the manager came out to assess the situation. He climbed a ladder and looked into our attic above our garage. He didn't even go into the attic. He said he could tell instantly what they did wrong. They did not block the gable vents and also the ridge vents were not cut wide enough. These two mistakes caused poor ventilation in the attics which eventually created the mold issue. He said they would replace our roof AND pay to have a mold remediation company fog the attics to kill the mold. We thought, how great, they admit their mistakes and they will fix it. Then later, after months of being put off and ignored by them, they changed their tune. They would pay for either the roof replacement OR the remediation and we would be responsible for the cost of the other. Why should we be responsible for their errors? They have created an unhealthy situation in our home and we had to destroy mold damaged items stored in the attic including over 45 years of Christmas decorations. They actually have a written 10 year guarantee of workmanship on our invoice?! They do shoddy work and do not stand behind their guarantee or workmanship even when they fully admit that they caused the mold problem!
We had the best experience with Roof Doctor we had issues with our roof which we replaced 3 times since 2004 Roof Doctor was the only ones to figure out what was wrong and get it fixed! Thank you for your professionalism! We highly recommended them!
A friend referred us to Roof Doctor and we couldn't be happier. The team was here on time, worked throughout the day, was careful to keep the noise down, they were professional, thorough, and polite. They left things even cleaner than when they arrived and our new roof is already lowering out power / heating bills this winter. :) I highly recommend the Roof Doctor for your roofing and gutter needs.
We hired the Tacoma Roof Doctor to do our roof and we could not be happier!!! My husband is a perfectionist and these guys are too! Chris Lutman was extremely knowledgeable and delivered on everything he promised in the quote. Tom Hall was the on-site foreman and he was super involved in making sure all the work was done correctly. They started at 7:30 and finished the entire project by 5:30 same day. The crew cleaned up the whole work site area and left our yard looking better than when they started. We would hire them again in a heartbeat!! Thanks Tacoma Roof Doctor!
Our roof was leaking and contacted The Roof Doctor to fix it. They arrived on time, followed all safety measures, worked fast and clean.They showed me where the main problem was and explained to me why the roof was leaking and how they were gonna fix it. We are very satisfied with their work and will have them in mind for any other repair we may need in the future.