
- Country: USA
- State: Wisconsin
- City: La Crosse
- Address: 1206 3rd St S, La Crosse, WI 54601, USA
- Monday: 8:00 AM – 9:30 PM
- Tuesday: 8:00 AM – 9:30 PM
- Wednesday: 8:00 AM – 9:30 PM
- Thursday: 8:00 AM – 9:30 PM
- Friday: 8:00 AM – 9:30 PM
- Saturday: 8:00 AM – 9:30 PM
- Sunday: 8:00 AM – 9:30 PM
Jacob and his team were great to work with! We found a leak in our ceiling, called Jacob and he was at our house within an hour to discuss our options. They returned in about 2 weeks and his team completed our new roof in less than 2 days. Friendly, professional, quality service. Definitely recommend!
The team at Great River Roofing did a fantastic job with our project. No need to gather quotes or do extra leg work with our insurance claim. They handled all of the insurance paperwork seemlessly and the workmanship was too notch.
Great River roofing was willing to take on a small job that no one else was. They were also able to do so in a timely fashion.
Wonderful customer service! Top notch service.
Apparently I'm not alone! I should never have had Great River Roofing come and do our new roof. This is a long story. There are countless things that happened that should have made me not have GRR as our contractor, but for some reason I always give him the benefit of the doubt & I was too nice. Now, one year later, our vent cap has come off of our brand new roof. Back when we had some hail damage, our insurance company said they'd cover a new roof- great! We happened to ask GRR to come and give us a quote. By the end of it, he was pressuring us to sign an agreement that we'd have him fix it. Strike one- I shouldn't have ignored the feeling of pressure. Then, he kept pushing our date back. First is was "we can come out in a week!" then it was two weeks, on and on until it was finally completed over two months later. Calling at 8pm to ask if they could come the next day (thank goodness I had the option to work from home at a moment's notice...), then calling the next day to say they aren't coming. Then never returning calls. Then when he would call back, it was to tell me OK, We can come tomorrow! Always short notice and always terrible communication. Then he'd say they weren't coming for a week. One time, his crew actually came and started doing work, despite him having told me they weren't going to! And then when he finally got a hold of his crew, they had to stop and cover our roof with tarps! Tarps! Until they could come back and finish! What?! So our roof was half-mangled and torn up, left to the elements of late fall, when I really did not have a good track record to go off of to know if he'd ever come back! Good thing I was actually home that day, otherwise I would've come home from work to a destroyed roof and nothing to be said for fixing it! All of this is to say, that when all FINALLY got finished, we were glad to be rid of GRR and done with the job. Then we had a baby, life was good, and a year flew by, so I forgot to write the review I had planned. Well, now I have a reason. In a recent storm, our roof's vent caps ripped off (apparently a common complaint, I see...), and it has brought back all of the anxiety, anger, frustration, and annoyance with this company all over again. Please, if you have ANY other option, do not go with Great River Roofing as your roofing contractor. This review is literally just the tip of the iceberg of all the reasons/frustrations/complaints I could list. I want better experiences for others out there looking for roofing repair.