We got our gutters replaced in 2017, and I’m writing a review well after the fact so I can confirm their work is top quality. They were great to work with, showed up on time, walked me through what they were going to do and got my input in a couple of places. They even made one of the downspouts easy to remove to fit our rain barrel. They were clean and friendly, and the work speaks for itself! We highly recommend them.

Great experience. Very helpful and kept the budget in mind throughout the entire process. Invoice # 3535

Excellent customer service. They rescheduled for me once on short notice, made a couple of changes that I asked for last minute, and also came out to resolve a small issue after the fact. The sales guy actually went up on the roof to determine the state of things. They don't lowball, they will tell you what you need even if bad news and give you a fair price. Highly recommended.

Very professional from the sales/estimator to the install crew to the cleanup. Highest quality tiles, underlay and metal work. We went cheap last time and regretted it. Quality difference well worth the difference.

I got my roof replaced in June 2019 and I am writing this review to highlight the series of horrible experiences that I had with Desi’s and how they messed up my roof. I would highly discourage everyone from hiring this company and WOULD NOT recommend them to anyone looking for a solid company and quality crew. I chose installation option with GAF Golden Pledge Warranty meaning, apart from other upgrades, all the vent holes were supposed to be covered and replaced with a ridge vent. On the day of job completion, the owner (Ray), very casually, mentioned that they installed a new ridge vent but left 2 vent holes. Upon asking additional questions, the owner admitted that the crew messed up and they forgot to install new plywood before laying out the shingles. He also said that they could have hid their mistake simply by covering it with metal pieces over 2 vents, which they didn’t do (guess I should thank them for it). So, they decided (without even bothering to inform the homeowner) to leave 2 vents along with the ridge vents. Upon communicating it to Ray that the whole experience left a bad taste in the mouth, he was extremely rude and gave me an attitude about this whole thing AS IF I was the one who screwed up the installation. He accepted the check and just took off. Minutes later, I received a call from Jeff (person who wrote the quote). He was exceptionally rude with me and tried to justify that an “onsite decision” was made because the length of ridge vent would not have provided “sufficient ventilation”. I, very respectfully, told him that if all he was going to do was justifying the mistake, which the owner had accepted in first place, there was no point in discussing it and at that moment, he hung up the phone on me. Talk about customer experience. Later, he sent me a flurry of text messages JUSTIFYING what was done but simply failed to answer a few key questions – 1. If the ridge vent was not sufficient to provide proper ventilation, why didn’t he make a note on the quote? 2. One the quote, Why did he sign saying that all vents will be closed? I could have made a different decision in that case. I could have paid lesser money and could have gone for the general vents. The whole point of ridge vent is to have one long vent on the top. Did he simply ignored the details at the time and mis-quoted / messed up the quote process? 3. If an onsite decision was made, why wasn’t I informed? Why was I only told AFTER I asked questions from the owner when he came to collect the money? 4. Even if I buy his after-the-fact “made-up story”, why did the owner accept that a mistake was made and that they could have hid their mistake by covering the vents with metal pieces? 5. Clearly, Jeff is lying in this case. I fail to understand Why? An hour later, I received another call from Trudy who seemed to be the only level-headed person in this whole conversation. After going through the whole sequence of events with her, she accepted that there was no reason for Ray and Jeff to be rude with me. In all transparency, she offered to come back and fix the core issue by taking off the shingles, installing new plywood to cover the holes and re-laying shingle on top. I am not sure about the offer and told her that I had lost confidence in the company and I was not sure if I wanted Desi’s crew back on my roof once again knowing what they had done! All in all, please find someone else to do your job who know what they are doing! It might be the same company but just not the same as before. I will be writing to GAF to explain my experiences with the company. Clearly, Desi's doesn't meet Master-Elite standard. PS - I have the text and call history to show if anyone needs more details...