Troy didn't keep word for keeping/getting static pressure down which was why we agree to the replacement of furnace and repair to duct system. Also installers left my air conditioner about 2lbs shy on freon /410a. I had to call another company to properly refill the unit which cost me an additional 212 dollars I had to pay. I do not recommend this company. I already pulled warranty information and provided to another company to support my heating/cooling needs. I guess that's why people in the area don't call Cook's heating and air, "Cook's" as they actually call them "Crooks" which is far more fitting. Reply, Cook's did not drop it more than half, this is a lie. I have another outfit come out after the very first time I called Cook's. The other outfit came about 3-4 months after the intial time I called Cook's and added additional return which dropped it from 1.8 on the static to 1.1 on the static. Cook's is taking credit for something they did not do. Cook's did drop it from 1.1 to .8 but only after pulling teeth. Yes, they are right the duct size was and partially still is the issue but they assured me they would get that down to .5-.6 which is a level they still did not reach as they promised. As for the A/C the unit was fine even with the dirt on it and the unit would've still frozen me out of the house meaning the dirt was not inhibiting anything. If they were so concerned about the dirt, they should've brought a hose and sprayed the unit off. The dirt wasn't even on the coils at all as the unit has a screen which is design to catch the dirt so it doesn't hit the coils so the excuse either way it is sliced is invalid. BTW forgot to add that they failed to add the shut off switch as promised and clean the vent out in the attic as well.

I just had to replace my old furnace. Cook Heating did an excellent job. As always, they are very efficient, knowledgeable, polite and thorough. I have used Cook Heating for a long time and I will continue to do so. I would highly recommend them.

Cook Heating was the first company to respond to an emergency the day we moved into our new home. They sent a technician out right away to restore heat on a cold, snowy March day. I am forever grateful to these wonderful people. The office staff are so helpful, understanding, and informative. The guys are so sweet. I appreciate their honesty and their expertise. I feel like family has walked in when they come to my house!

Tommy just left and was AMAZING! He was knowledgeable and took the time to explain what happened to our furnace, why it happened, and how it needed to be fixed. Estimates were given prior to work being done so we knew what we were spending before the work was done. Afterward, he discussed ways to help prevent the problem we had and discussed options moving forward to install a new unit. A huge bonus is that he was comfortable working in a historic home and was familiar with how homes were heated and cooled during the turn of the century. We were so pleased with the service from start to finish. The customer service rep was friendly and knowledgeable as well. She had Tommy here within the hour. If you need HVAC work, especially if you have a historic home, these guys are the best!!

Just had my furnace serviced by Tommy HIll. Talk about a true professional. I was extremely impressed with his professionalism , knowledge and courtesy. explained every thing in easy to understand terminology which I greatly appreciated .With employees like Tommy it's easy to understand why Cook Home Services has such a great reputation for quality work. Thanks