The work I had completed by this company was extremely disappointing. Throughout my project, I had no consistent supervisor or contact person. One subcontracting team would come to do part of the job then I'd hear nothing for weeks. This repeated for each section of the job, and the job ended up taking several months to complete. The supervisor changed at least twice during the project and no communication was made to me about any of the changes. Each supervisor told me they were new to the company and were sent to fix what hadn't gone right from the previous supervisor. The end result left me with places I will have to have someone else come in to fix. The supervisor sent to finish the job was so incompetent that I, with no experience at all, can see the dents left in the wall that were made by their subcontractors (and weren't there before they staeted the job) and not fixed completely or properly, and a portion of a map was simply tacked to the wall with wire holders. While the value of items broken by one of the subcontracting teams (that I found after they left and that they never told me about) was deducted from my end cost, the amount of frustration I experienced in this project was never addressed or compensated. I felt completely taken advantage of and in the end just paid them to get them out of my house before they made the project any worse. I would never recommend this company, and would warn people to look elsewhere for their repairs needs. Working with this company was the worst experience I have ever had while having work done at my home. To this day I regret ever hiring then for the job.

I am a former employee who left voluntarily due to the practices of this company. Justin Sucato the owner care about one thing, money and how much they can make off customers. I'm ashamed that I ever worked for them. They treat employees like trash. They work them 24 hours a day. They don't care if they haven't slept. I was forced to work Friday,Saturday and Sunday non stop getting maybe 3 or 4 hours of sleep total in all three days. They do not pay creditors or refunds they do deliberately ignore phone calls. I was an employee I saw this first hand. Do not do business with Carrara. They are also being investigated by BBB, OSHA, IRS, Wages and Hours board of Ohio, the Ohio Attorney General, and other state and federal agencies.

Took much longer than anticipated and the guys were bounced around from job to job while trying to complete our basement. Besides that they did a phenomenal job. They went above and beyond to help get everything done right and it was gorgeous when done.

Run, Run, Run! Don't make the same mistake I did! I found out later you DO NOT Have to use the company recommended by your insurance company. You can use any company you choose and it does not necessarily have to be a RESTORATION type company. The insurance company wants you to use their preferred companies because it saves them money. These reviews are all accurate, don't make a mistake. If they truly did a good job, their would be people who would give them 5 star reviews. Find a company that cares about doing a good job.

I am the Owner of Express Employment Professionals in Columbus, OH. I provided associates to Justin Sucaro of Carrara Companies. Carrara quit paying their invoices and now owe my company over 100,000$. They will not respond to any phone calls or emails. In addition, they hired on my associates that I provided them, even though they were not paying their invoices. This is a breach of contract. I have now hired an attorney and filed in Common Pleas Court against Carrara Companies.