Vidal was recommended through the website USAA so we thought they would be reputable. We had a roof leak which ran into the house and exited though light switch. First of all, the estimator was the best part of the experience and was timely. After this it went all pear shaped! The official estimate took a couple of weeks to get to us. We wanted a change made to the included items before the work started which took another couple of weeks. And the rain keeps coming! We were given a date and time for the work to begin which was 10 days later, but it was raining! Mr. Vidal came by with his technician to schedule another day and time. Great we thought, but the workers were a no call no show. After a phone call, another appointment was made and once again the workers were a no call no show. And the rain keeps coming! My husband was able to rig a system to drain out the water but where were the professionals? After 2 months passed we gave up on Vidal and called Roof Fix. The estimate and repair was completed in 3 days!

Very prompt and professional. Several other contractors had botched the job, leading to bigger issues when a routine storm hit our home. I even trusted them with the key to my house due to my long and unpredictable work hours. A+++