Alycia Singer review about company GM Roofing & Gutter Topper

I cannot speak for the actual quality of the product or work but I can speak for their customer service. I called on a Friday and scheduled a Tuesday AM appointment to get a quote for holes in my roof that was causing interior damage in my home. When one of the employees arrived, he had no ladder that reached the roof!!!! He asked if he could come back later with a taller ladder. If a "professional" roofing company can't even come prepared to a give a quote, I question their ability to be prepared on the job. When I called the company to complain, the woman who answered the phone was so incredibly rude stating "all of our ladders are tied up on a job". What???? I do NOT recommend using G/M Roofing based on customer service alone!