jay b review about company Wheaton Door and Window Company

Very poor customer service!!!! The first lady that answered was rude. When I explained my situation she didn’t even say hang o I just heard a click and assumed I was on hold. Then A few mins later I just hear heavy breathing and I say hello and the male voice on the other end says “yeah“ not even a hello. I continue to explain how they did a poor job of installing our windows and that we have had multiple companies come out and tell us that they were installed wrong. So I asked him if he could send some one out to look and see what can be done. I was then placed on hold again and few mins later the guy picked up and again and said sorry there is nothing we can do they are to old. Maybe you should have caulked them. He doesn’t even know what the issue was. So as I started to explain to him my dissatisfaction he hung up on me. Do not work with this company, they can’t install properly and then won’t follow up on any of the issues they create. We have hundreds of townhouse with the same windows in them and as I walked through these are the only ones installed the way they were. My wife had them out in before I met her and she didn’t know any better. These guys took full advantage of that.