Amy Palumbo review about company Wheaton Door and Window Company

Minus the fact that we had to pay for what could have bought us a car, we loved our new front door and storm door. Unfortunately, the storm door did not hold up. A few pieces broke off after a few years. While they were willing to order me the parts to fix it, when I called to ask about having someone come look at the door (because it also does not really lock anymore), I was told I would have to pay MORE money to have someone come take a look at it. Otherwise, I could DRIVE 45 minutes to go pick up the parts... they could not even mail them to me (even though the door manufacturer mailed them to Wheaton Door and Window). I would DEFINITELY go somewhere else in the future for a door - a company who cares about past clients and wants to ensure the quality of their work and the products they sell. **UPDATE - Jim, the person who is helping me, does seem to feel bad and did call and say he would see if someone was in the area in the next week might be able to drop the parts off - unfortunately, until then, it is almost impossible to get in and out of our front door because the handle falls off...