Andrew Horn review about company Allstate Exteriors & Restoration Services LLC

Update:Allstate reached out to me shortly after posting my initial review as they realized their mistake in my appointment. Their Sales Manager Eric came out and despite our irritation with the entire situation was able to work out a fix for us that we all agreed to. Since then communication has been easier and we have the ball rolling to get the garage roof replaced by them soon. I will post a follow up review once the work is complete and I can hopefully vouch for the work they've done. I have edited my original post some to highlight the major points and remove some of the venom. Edited O.P. After calling twice in the last two weeks the second women finally set up an appointment for 9AM today/Saturday which nobody called to cancel or bothered to show up to, the office is closed and they have a full voicemail. We've had consistent communication issues over the last 1.5 years of working with them about our garage roof repair. The repair has continued to leak intermittently over this time and has been re-fixed multiple times. We are finally fed up with having paid for a service we feel we did not receive so we've been trying to reach out to them to rectify the issue for good, bringing us to the above stated communication issues.