Renee Main review about company Knipp Roofing & Exteriors, Inc.

We signed a contract with this company for siding, gutters, soffit, Facia, & downspouts. The salesperson was great, personable, and honest. Our material arrived and we scheduled an install date that was over a month ago. On the date install was to happen there were 3 guys working diligently but they simply couldn’t finish the job in one day...which is normal. Here is where all the problems started. We have been given the run around. Time and time again, day after day we have been promised (by the Forman/owner named John) that a crew would be sent to complete the home. This has gone on for over 3 weeks. We spoke recently to the owner and she seemed concerned and said she would call back, however the day ended without a call back. When I tried to call back this evening, the Forman/owner (John) answered the phone. I was met with nothing but hostility, and again was given the run around. This time excuses included “we are short siding for that project”, to “I’m trying to make money from having a brutal winter”, to “my men are driving over an hour away and I wish we never took your project”. I hope to be able to change this post with something positive and am willing to provide an update as soon as the project is completed. 05/18/19 update: heading into the 4th week, no phone call, no appointment set, and because the wood remains open to the elements carpenter bees are tearing up the wood. 05/20/19 update: received call from John today. They had a large crew out today and about 90% is complete. They are (in-fact) short some siding. Was told they are getting it and hope to have it installed and complete by Wednesday or Thursday of this week.