Military Veteran review about company Knipp Roofing & Exteriors, Inc.

I called Knipp Roofing & Exteriors in November 2017 and inquired about replacing some siding on my home. Someone named John came out to look at my home and give an estimate. John (who later told me he was the owner) looked at my home and said he could not give me an estimate at that time. He took down my information and said he would get back to me with the exact quote. After a month passed and John never got back to me, I called Knipp Roofing & Exteriors and asked about my quote. The receptionist said he did not know about my quote and took down my information and said he'd call me back. He called me back shortly and said he found my paperwork and would call his dad to get the quote. He did not call back but instead emailed me a quote. I told the receptionist that I'd get back with them about setting up an appointment. After speaking with my wife about the overall experience and lack of customer service, we decided to look at another company. A month later as I'm on a temporary military assignment I received a call from the owner John Haggerty. He said he was outside of my home and was ready to do work. I told him I was on assignment and I never gave them permission to do the job. I was busy doing a military exercise and told him I'd talk to him when I got back in town. Weeks later as I'm still on temporary assignment John Haggerty called me again. He said it's a couple of degrees above freezing and it was perfect timing to replace the siding. Again, I told John I was on assignment. Furthermore, I told him I did not ask or schedule a job with Knipp Roofing & Exteriors. He got angry and told me he'd already ordered the siding. Furthermore he said I was cheap to only have 10 pieces of siding replaced. John told me his company usually don't take on small jobs like mines and he was doing me a favor. Since I was busy at work I told him I'd give him a call back. I called him back later that day and told him I would never do business with his company. I explained in detail my reasoning which included his rudeness at the top of my list. He blamed his son and wife for not getting back to me initially with a quote. John said they were a small mom & pop shop so I should expect delayed responses as part of the business. This was the worst customer service experience in the 20+ years of being in the military. Knipp Roofing & Exteriors gets an F.