KarenandStewart Cameron review about company Emergency Response & Renewal

We've been home owners over 30 years and this was the worst experience with contractors we've ever had. Scheduling was a joke and Tom Edwards never took any of our multiple jobs seriously. We were never provided with times or dates and usually just got a call the day of that someone was coming. We only have one bathroom yet were left without any bathing facilities for over a month. Both the kitchen and bath plumbing, counters and sinks were removed at the same time and we had no water source for several weeks. We concur with one of the other reviewers regarding on the job training. We had concrete jack-hammered out in the shower area to access pipes and the young man who did the work commented that he thought it was lucky he didn't hit any pipes. We found out later HE WAS NOT A CERTIFIED PLUMBER nor was one present at the time - he was essentially doing unsupervised on-the-job training. We finally had enough and contacted Lowes, who had subcontracted out the jobs to ER&R, that we would no longer work with Tom Edwards or ER&R. This is a poorly run business where the customer is left frustrated and angry and yet they don't care.