Rick Samara review about company American Home Specialists

Very disappointed! Originally, I was very optimistic. They did a great job for a neighbor who recommended them. So, I was very much looking forward to working with them. This was an insurance claim on my siding. Ricky, their Business Development Manager, told me his plan of action. He would send a piece of my siding to a company in Florida to validate or see if they could match the color. If they couldn't match the color, he would submit a estimate to my insurance company to replace all my siding. Sounded good I only met with him once. That was in the later part of 2018. It's now late May, 2019. He did not call me once to give me a status update. I had to call him. On two occasions he told me he had to check and would get back with the next day. For some reason, I believed him... I like him. He never called back! I called him again 2-3 days ago. It's not that he ignores my calls. He knows its me calling. He's very polite. He told me he would check into the status of my case and get back to me tomorrow. I told him he's told me that before and never got back to me. He said he knew. No apologies, but still polite. Again, no call from Ricky. This is horrible customer service and reflects negatively on the management of the entire company. I think I need to at least talk to my attorney to protect myself. I have a very strict Homeowner's Association that can sue me for having an extended hole in my siding or better yet for having a repair that is not consistent color with my existing siding.