Sheila Blackwell review about company Turnkey Builders LLC

Update: After reading review and our stopping pmt Mr. Dylan West returned to address all our issues and assured us all would be corrected by Turnkey crews. Overspray was cleaned up. Roofing issues were taken care of as promised. Wood siding was repainted in the technique that was spec’d and it looks great! Turnkey Crews worked hard and were extremely courteous as they corrected the subcontractors mess. We do have some blotchiness on the painted brick bc touch-ups we’re done with a diff sheen and not all were retouched with corrected paint. The front door still has paint pulling up and it appears the original issue was not scraped or sanded as needed and we do have overspray in different areas. At this point we are moving on. Mr. West did discount our invoice by 1k off the original 7+k for the painting. We agreed to amend this review when job was completed. We chose Turnkey to do our roof and to paint the exterior of our house. Justin gave a very detailed proposal/bid of both jobs and stressed that when you hire Turnkey you get their own crews that are full time, paid fairly, insured etc. this was a big selling point for us and made up for the fact they were higher than our other bids. During the proposal process communication was amazing. Once deposit made on both jobs- communication took a big nose dive. Roof was completed late fall- looks great after a couple of call backs for some minor things overlooked. Crews were great. Painting was for this spring- weather has been less than cooperative, but we did NOT push for a start date. Once job was clear to start communication was not great. Again, we were understanding, bc of the weather. Job starts and stops several times leaving our home less than secure, but we realize they have no control over weather. Then we learn it is a sub contracted crew- no notice of this from Turnkey, so we had no opportunity to decline subcontractors nvm that was not what we were sold. The crew sent out had their own processes and techniques which were much less labor intensive than we were bid, again this was not communicated to us by Turnkey but Dylan did admit after the fact it was a much less labor intensive technique. In the end the house looks great, but we discussed our concerns with lack of transparency, communication etc. Dylan West offered canned excuses, but made no offer to adjust the bottom line for the admitted less labor intensive job or to offer anything to make up the fact that we were mislead. He actually expected full pmt for what was bid, not delivered, before the paint was even dry. We could’ve refused, but that would just mean the crew wouldn’t get Pd for the job. At this point I don’t even know if the roofing crews were Turnkey employees. Sadly, even though the end results of both jobs look great, due to the lack of transparency, communication and a unwillingness to fix bidding error on their part we will not be using or recommending Turnkey going forward.