Tara Cohen review about company PW Roofing

Jake came out within a day of contacting him through Thumbtack. We scheduled him that week to fix a flashing that was leading to a leak in our house. He said they were already on jobs that week and would have to fit us in between those jobs. That was fine. The week came and went and they never showed up. Jake said the jobs took longer than expected and they would be out next week to fix it. I asked for a scheduled appointment at this time to ensure they would show up and he never responded. On Wednesday we still hadn't seen or heard from him. My husband left him a message that the roof needed to be fixed by Friday because rain was coming over the weekend or we were going to hire someone else. He texted me and said the roofer would be there Saturday morning. I texted him Saturday morning and asked what time they would be there because it was 9 am and I still hadn't seen or heard from anyone., He texted back and said they had a roof open that they had to close before the rain came. My roof is leaking into the house but everyone else's roofs continue to take precedent, in addition you started this job after you had been telling me for over a week that you would fix my roof. He said they would for sure be out Monday. Well yesterday came and went without contact or my roof being fixed. When I texted Jake and said don't bother ever coming, I'll hire someone else, he didn't he respond. Extremely unprofessional. Every time my husband would call him he wouldn't answer the phone call and then he would text me. Clearly, he knew he was in the wrong and couldn't man up and take a phone call. I originally chose PW Roofing because I like to support veteran owned businesses in Fayetteville but Jake gives the company a bad name. In response to the owner, I was told the only roofs that were ahead of us were the ones on the week on 7/9/18 and that once those were done ours would be done and/or done in between those jobs. There was no mention of the jobs that were starting the week of 7/16 in any communication between Jake and myself and my husband. I have all the text messages if you would like to see them. As for your snarky "we can not control the weather excuse" the past few days (7/21-7/24) is the first it has rained pretty much all month aside from a small pop up shower, also all it takes is a simple text from Jake saying, "hey inclement weather, have to reschedule" but that never happen. We only got a response from him when we asked where he was on days he told us he would be at our house. There was no preemptive attempt of communication from him. I understand other people's roofs leak, that is why I specifically asked for a schedule appointment after the first week went by so that I knew which order I would be seen, even if things shifted due to rain. I also made no comment about payment so I am not sure what you're referring to. I would not have paid in advance, plans were to pay after the service was provided. I understand that all I got done was the estimate from Jake with him saying that he could and would do the work.