Marena Rosende review about company PW Roofing

At first our experience was pretty great. We needed an entire new roof. The contractor was very helpful and insurance covered most of the job. I think everything was completed (start to finish) within two weeks. It looked great looking at it from the ground. No one came to reinspect the job to make sure the work was completed properly. So I really didn’t know what to do with the deductible payment. I figured someone would come look at the work and it would be released to the contractor at that time. A few weeks passed and my husband started getting requests for the payment to be sent in the mail. We complied. Fast forward a few more weeks and Hurricane Florence hits. I begin seeing discoloration on our ceiling and wood floors near the baseboards in our dining room. I also notice the same in the living room. All occurrences appear to be bordering the chimney/fireplace. I went outside and began to look a bit more closely at the roof. I notice that there are areas that are gaping around the chimney. There isn’t any flashing. So the water has come in through the gaps and traveled down the walls and absorbing into the floors (which are now ruined. They have to be replaced). I took photos of the missing flashing and damage caused. After my discovery, my husband contacted PW. After a couple of attempts we received a response. The contractor came to our house and looked over the damage. He told us that he would have the flashing installed in a month because they were backed up. Well it should have already been done when they installed the roof! Well they never showed. We have made several attempts to contact with no success and no returned calls. My husband has been in contact with a lawyer by this point since insurance says they can not help us with this situation because NC does not require insurance providers to do a follow up inspection and our claim is closed. Around the time the flashing was supposed to be getting put up, new tenants started living in our house. WASPS!!! That is right. Wasps have taken shelter in our rafters. In one day I killed more than 16 wasps a few in my children’s room. Again, we tried contacting PW to no avail. It is now January. We still have water coming in the house from around the chimney. There is what appears to be mold peeking through the paint on the wall, my floorboards are warped where they meet the walls, still, wasps are seen coming from the fixture which the ceiling fan hangs, redecorating and painting of our walls has been put on hold for months, and the leaking has now begun to drip inside the house near electrical outlets that were being used. I unplugged the appliances this morning. (The rain we are currently having has enlightened us to this new issue.) Husband called again today. Again, no answer and no response. PW should be held accountable for all of the new damage that was subsequently caused due to poor installation and flagrant disregard for the safety of their customers and their families, and just plain old poor customer service. I could lose my house and pets if the leaks spark an electrical fire while we are not home and much more if we are home and can’t get out in time. They don’t seem to care or understand the severity of this situation. I will be calling again tomorrow and will personally drive to their location in Fayetteville to get this resolved. If not we will be hiring a lawyer and suing. Not something I want to do, but the damage is ruining our house.