Wendy L review about company Roofmasters Roofing and Sheet Metal

Follow up to owners response (below). Your "communications breakdown" resulted in my job not getting done. No fault of mine. A phone call back would have been nice. Or at the very least, an apology. First, I had to make several calls to them just to get the estimate, weeks after they had come by to look at my gutters and soffit. I had to make several phone calls to find out when they would be coming. Then I got a call from them saying they would be out the following day. No call, no show. When I called them to tell them no one had shown up, they acted surprised. Really? Said they'd call back. Never called back. A week later, I was woken up by the sound of workers... no advanced notice. I work nite shift and explained this from the beginning and asked if they could please give me a heads up before coming. Gutters got done, and then I received a bill for both the gutters and soffit. I called and explained that the soffet hadn't been done. Again, they said they thought it had been and acted surprised that it hadn't gotten done. Geez. I was told they would find out why soffet hadn't been done and call me back. Never called back. Then I got a rather rude email from them saying that they thought I had decided not to have soffet done, which was completely false. In all my communication with them I was treated extremely poorly, like I was the bad guy here. Four months after they came to give me an estimate, the job was never completed and they wasted my time for months promising to do a job I had a signed contract for and never completing the job. Horrible experience with this company. If they only want the big buck jobs, they should say so and not drag the little customer, like me, through the dirt, like they did. Shame on you, Roofmasters.