Licha Scott review about company Coast to Coast Property Inspections, Inc.

Coast to Coast came highly recommended by my realtor who uses frequently uses them for home inspections. The reports that came back included photos and the inspection was extremely thorough. Everything was fine until it was time for to process payment. I paid 110 dollars for a wind mitigation inspection which the company was unable to complete because the townhouse we purchased has no roof access (the property did not have an attic). Since we were not at the home at the time that the inspector completed the inspection, we were unaware that there was no roof access and unaware that our roof was unable to be inspected at all. The wind mitigation report was emailed to me with a couple of photos of the outside of the house and windows and doors? AND THEY CHARGED ME 110 DOLLARS FOR IT. They said they completed what they could, which was reiterating some numbers on the label of my water heater... A task that I could have done myself. Regardless of this, the ABSOLUTE WORST PART WAS THE WOMAN AT THE OFFICE. I explained to her the situation and she argued with me for twenty minutes being completely misunderstanding and unapologetic. She told me that if we could find a way to access the roof, they would charge us 95 dollars because the inspector would be taking time away from doing other inspections to come out to see the roof....???? When I said what about the time that wasn't spent doing the report in the first place?????!!!! She said "it's not that the inspector didn't want to do the wind mitigation , he was unable to, and that's your fault. We don't know your house". Well.... Guess what lady, I also don't know the house which is why I paid for an inspection with your company... A MISTAKE I will NOT be making again. Coast to Coast has HORRENDOUS customer service. If you don't know much about the property you've purchased, I suggest you look for different inspectors since this one uses your unawareness for profit.