Drew Miller review about company Custom Roofing Company

The rating is 4.5 stars - perfect scores require absolutely no issues with the contract. Note: I write construction contracts for a living. With that said CRC was referred by a friend that is a property manager - they were completely satisfied with CRC's work. I looked at the negative ratings on here and was concerned about past performance. Based on referral however, I decided to meet with Mr. Arpin for a complete roof replacement quote. When I asked him about the negative ratings on Google, he explained that he had got in over his head with hurricane Irma repair contracts and just couldn't be as responsive as he would have liked because his crews were saturated with work. I know the struggles with the hurricanes because I was having the same issues with my commercial contractors all fighting to retain scarce labor resources in this area after Matthew and Irma. I wrote a contract with CRC using both Arpin's form and my own specification addendum which contained demo of gutters, specific roof deck repair, valley waterproofing, thicker underlayment, and higher nail counts per shingle requirements. Mr. Arpin had no problems with signing on to my additional requirements. His price wasn't the cheapest or the highest - midrange is usually where a contract should come in for price. After the contract was signed with performance to begin in 2 weeks, it actually started 5 days late on the account of rain delays on projects ahead of mine. The expected duration was 3-4 days, it took 5 but I was ok with that because too many roofers working on the same roof can lead to variations in quality. Mr. Arpin checked on the job daily, but the actual person in charge on the site was the lead roofer. I raised three concerns with the lead roofer and Mr. Arpin during performance, their response was immediate and courteous to address my concerns. All the labor was American citizens by the way. I was impressed that end of every work day clean up was very good considering the roofers had already put in a full day of hard work. I would recommend CRC for additional roofing contracts as they have proven to me that they are competent and reliable.