Elizabeth De Angulo review about company Sears Heating and Air Conditioning

The initial unit was sent to the wrong place; hence, the unit was not install on the date scheduled. I understand that unforeseen things happen. But I do have an issue with the fact that Ryan from that Greenville, SC office did not bother to answer our calls to inquire about the status our AC unit. We had to call several different people within the Sears organization to find out what was going on with our AC unit. We were very surprised how Sears handled this situation given our very good past experience with Sears. On top of all that they didn't shipped the thermostat that we had bought.