Just got off a call with the dr. Lady at the front desk. Literally turned down my business because my second story roof has tile. I only needed my first story shingle roof fixed. She's said that they were "tied in" when they're on different stories and don't even touch. Still refused to try to listen though.

Owner is an A-hole, tried to get quotes for multiple clients, he tried to play games with referral fees and said he only deals directly with the owner.