Faye Johnson review about company PetersenDean Roofing and Solar

We had a leak in our ceiling and I called Petersen Dean Roofing to evaluate it. It took 3 days to finally book an appointment. Their process to make appointments is to leave a message with one person who calls back within a week. The roofers came and stated that I needed roof maintenance. They performed this service and changed me $1225. The ceiling continued to leak and our handyman cut out the ceiling at the site to reveal a completely open drain pipe. I could look up and see the sky through the wide pipe! I was appalled that the roofers had missed this very obvious source of leakage! I contacted Petersen Dean Roofing expressing my need for an urgent repair due to the wide open pipe into my house. I got a call back 3 days later. By that time, I had found another company to fix the broken roof drain pipe to prevent damage in my house. The person from Petersen Dean Roofing explained that it had taken so long to call me back because she had to go through several levels of bureaucracy within the company to get the answer to my question and that process took time. I then asked if the drainage pipe needed a vent on the roof. The person from Petersen Dean Roofing said she would get back to me. I am still waiting.