Carol Gibson Jackson review about company Pimlico Plumbers

Update.... I never heard from management so I guess customer service is not a priority DO NOT use this company....... I have previously used Pimlico for plumbing and while I think they are pricey, I was always happy with the service and never felt the need to lodge a complaint with their customer service department. Today I used Pimlico Electric for the first and definitely last time. I needed a plug moved over 8 inches,I have had the same job done previously and the invoice was for £120.00 Going in I expected Pimlico to be more and in my head calculated double and was happy with that. The electrician immediately after glancing at the plug and fuse box wanted to upgrade the fuse panel even though we had done a down to the studs renovation in 2017 and had everything checked at the time. We compromised on a special plug plate which he went to get taking forty minutes, he then installed it. In total I was charged £454.93 which is daylight robbery in my book! Three hours to change a plug..... I was quoted £90.00 when I called to book the appointment but was charged £95.00 per hour. I did contact customer service and while Michael kept apologising over and over and over he would not back down on the amount he charged me. I told him he had lost a customer, I actually was going to get the plumbing department in, he then offered me 10% off the hourly rate of my next job.... I think his offer was insulting, why would I ever use them again? In actual fact, Pimlico did nothing to make this customer happy.