Robert Eaglestone review about company Pimlico Plumbers

I am full of praise for one of your engineers, Luke Aldridge, who has just finished a job here (ticket no. 891359). As often, it seemed quite straightforward (badly leaking shower) but was more complicated, needed spare parts etc etc. Luke was (of course) on time, and did the job really well with an eye to making it the best that he could. And the bathroom is spotless after he left. I especially appreciated the way he explained to me so clearly and regularly what he was doing and why and what the issues were: this excellent communication makes a huge difference to me as a customer. And – above and beyond – between his first visit and today’s final one, there were some problems with the water pumps in the house: Luke came over TWICE – without fee and in the early evening – to resolve these. We were so impressed and grateful. I know you are a bit pricier than others, but this kind of service makes me feel that I have had value for money. I also appreciated the speed, clarity and good humour of your call centre staff, too. For example, when they say ‘we’ll call you back in a few minutes’ you know that you WILL get called back. Again, thank you for your excellent service, and please thank Luke for me. Best Bob